FREQUENTLY ASKED QUESTIONS – Nopalera
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10% OFF $50+ · 25% OFF $100+ · 30% OFF $150+ · ALL ORDERS SHIP FREE*
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FAQs
ORDERS, SHIPPING, & RETURNS
Do you offer free shipping?
Do you offer free shipping?
Yes, on U.S. orders over $60.
Do you offer expedited shipping?
Do you offer expedited shipping?
No, we do not offer expedited shipping at this time.
Do you ship to Puerto Rico, Hawaii and Alaska?
Do you ship to Puerto Rico, Hawaii and Alaska?
Yes, we ship to Puerto Rico, Hawaii, and Alaska. Perfume products are excluded and cannot be shipped to these regions due to hazmat shipping restrictions.
Do you ship internationally?
Do you ship internationally?
We currently do not offer international shipping.
Where’s my order?
Where’s my order?
All orders receive tracking information via your confirmation email. Orders ship within 3-5 business days of processing. Please allow delivery carriers 5-7 business days to deliver your order. If your order has not arrived after 7 business days, please email us at support@nopalera.co.
How do I make a return?
How do I make a return?
Because our products are made with natural ingredients we are not able to accept returns. If your product arrived damaged please email us at support@nopalera.co so we can resend or refund your order.
Can I include a gift message?
Can I include a gift message?
We currently do not support adding gift messages to orders on a separate card nor packing lists.
Can I cancel my order?
Can I cancel my order?
Please note that we typically cannot guarantee order cancellations between Monday–Friday, 7 AM–4 PM EST. Cancellations may be accepted outside of these hours. To inquire about canceling your order, please contact us at support@nopalera.co.
ORDERS, SHIPPING, & RETURNS - Pickup Point Delivery
What is Pickup Point Delivery?
What is Pickup Point Delivery?
Instead of delivering to your home, we send your parcel to a nearby, secure location you choose during checkout.
We partner with UPS Access Point, offering thousands of local collection points nationwide, often in supermarkets, convenience stores, lockers, or Post Offices.
How does Pickup Point Delivery work?
How does Pickup Point Delivery work?
- Select at Checkout: Simply choose the Pickup option during checkout.
- Choose Location: You'll see a map and list to select your most convenient pickup location from the available options. The location's opening hours will be displayed.
- Confirmation: Once you've selected your location, complete checkout as normal You'll receive your usual order confirmation from us.
- Ready for Collection Notification: Crucially, wait for a separate notification (usually via email and/or SMS) confirming your parcel is ready for collection at your chosen point. This notification will come from [Us / Carrier Name, e.g., DPD / UPS / DHL / Royal Mail / Evri] and will include the pickup point address, opening hours, and what you need to bring to collect.
- Pickup Your Order: Visit the pickup point within the collection window of 7 days making sure you have the required items .
How do I know when my order is ready to pick up?
How do I know when my order is ready to pick up?
You will receive a specific "Ready for Collection" notification via email and/or SMS once your parcel has arrived and been processed at the pickup point. This notification will be sent by UPS. Please do not go to the pickup point before receiving this notification.
How long do I have to pick up my order?
How long do I have to pick up my order?
You typically have 7 days to collect your order once it's ready. The exact collection window will be stated in your "Ready for Collection" notification. Please check this carefully.
What happens if the order is not picked up in time?
What happens if the order is not picked up in time?
If the order is not collected within the specified timeframe (7 days), it will be returned to us by the carrier. Once we receive it back, we will process it as a return and issue a refund according to our standard returns policy.
What do I need to bring to collect my order?
What do I need to bring to collect my order?
For UPS Access Point Pickup: You will typically need to show a valid government-issued photo ID (e.g., driving licence, passport). The name and address on your ID should ideally match the details on the parcel label. A specific collection code is sometimes required.
Are all Items available for pickup?
Are all Items available for pickup?
Most items are available for pickup, but some exclusions may apply due to size, weight, value, or content restrictions (e.g., very large items, hazardous materials). If an item in your basket is not eligible for pickup, the option may not be displayed at checkout.
NOPALERA
What does Nopalera mean?
What does Nopalera mean?
A nopalera is a cactus patch. In English, the nopal is called prickly pear cactus. Once the green pads of the plant are cut, they are called nopales. The nopal is an ancient symbol of Mexican culture and is one of the most versatile, nourishing, and resilient plants in the world.
Are you Latina owned?
Are you Latina owned?
Yes! You can read more about our founder on the [About](/content/pages/about "¡BIENVENID@S!"/index.html) page of this website.
PRODUCTS
What does cactus do for your skin?
What does cactus do for your skin?
The nopal (prickly pear) cactus contain antioxidants and phytonutrients that prevent cell damage and fight free radicals. Vitamin A, C, & E support skin renewal and healthy glowing skin. Vitamin K evens skin tone and protects collagen.
What kind of scents do you use?
What kind of scents do you use?
Our fragrances are created in partnership with a renowned fragrance house, using a thoughtful blend of both natural and carefully selected safe synthetics. We also use high-quality essential oils and always adhere to the strict dermal limits set by the EU. As a result, our products are beautifully balanced without being overpowering.
Are your products vegan?
Are your products vegan?
Yes! All of our products are made with plant butters and oils. Other ingredients adhere to formulation guidelines set forth by clean beauty retailers.
Where are your products made?
Where are your products made?
Our products are proudly made across the U.S.
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